Dear PowerSchool SIS Customer,
Thank you for your continued patience and partnership as we address the recent cybersecurity incident. Over the last few weeks, we have been focused on assessing the scope of data involved, making further enhancements to our cybersecurity defenses, and developing a plan to help you and our shared community.
As a PowerSchool SIS customer in Canada whose information was involved, I am writing to provide you with updates on several important next steps:
Identity Protection and Credit Monitoring Services: PowerSchool has engaged TransUnion and Experian, trusted credit reporting agencies, to offer complimentary identity protection and credit monitoring services to all students and educators whose information from your PowerSchool SIS was involved. The offered credit monitoring services in Canada, which will be available for those who have reached the age of majority, will be provided by TransUnion; the offered identity protection services, which will be available for all involved students and educators, will be provided by Experian for both the United States and Canada. This offer is being provided regardless of whether an individual’s Social Insurance Number was exfiltrated.
- Identity Protection: PowerSchool will be offering two years of complimentary identity protection services, which will be provided by Experian, for all students and educators whose information was involved.
- Credit Monitoring: PowerSchool will also be offering two years of complimentary credit monitoring services, which will be provided by TransUnion, for all students and educators who have reached the age of majority whose information was involved. This service is being provided by TransUnion because Experian does not offer credit monitoring in Canada.
Notifications: Starting in the next few weeks, PowerSchool will be handling notifications to involved individuals and the necessary privacy regulators on your behalf. We hope to relieve the burden of these notifications on you and your institution.
- Community: PowerSchool will coordinate with TransUnion and Experian, to provide notice on your behalf to students, parents / guardians and educators, as applicable, whose information was involved, as well as a call center to answer questions from the community. The notice will include the identity protection and credit monitoring services offer (as applicable).
I sincerely value the trust you have placed in PowerSchool. We are committed to learning from this incident, becoming stronger and more resilient as a company for having experienced it – and most importantly – we are committed to serving you and our shared community.
We appreciate all that you are doing to support families and educators through this process.
Sincerely,
Hardeep Gulati
Chief Executive Officer, PowerSchool
